If you need to talk to us

Here's how you can get in touch

You don’t need an excuse to give us a call or send us an email – sometimes it’s nice just to chat. But if you do have something specific in mind you’d like to talk to us about, you can find the right person here.

Our phone lines are open from 9am to 5.30pm, Monday to Friday. Please note exceptions where noted.

Do you want to talk…

About the competition

For any enquiries regarding the competition on this website, please contact The Marketing Lounge Partnership (MLP) on 01565 656 617*.

*Lines are open 9.00-5.30pm Monday to Friday, excluding Public or Bank Holidays. Saturday and Sunday closed. The customer helpline is externally managed by MLP on behalf of Royal London.

About your policy

Royal London

If you took out a policy with Royal Liver, United Friendly, Refuge Assurance

Tel: 0345 050 2020
Email: custserv@royallondon.com

Phoenix Life, Abbey National /Santander

Tel: 0345 741 3002
Lines open Mon-Fri 9.00am - 5.00pm
Email: service@RLRetail.co.uk

Royal London Ireland (Formerly Caledonian Life)

Tel: 00353 1 429 3333 or 1800 453 453
Email: Service@royallondon.ie

If you're calling about a Royal Liver policy please use the following:

Tel: 0044 345 050 2020 or 1850 201 351

Royal London pensions (formerly Scottish Life)

If you took out a pension policy with Royal London after 24 November 2014 or with Scottish Life

Tel: 0345 60 50 050
International: +44 1625 416 617
Email: customerqueries@royallondon.com

Royal London (CIS)*

Tel: 03456 057777
Email: dmc@royallondon.com

* Life & Investments
Lines open Mon-Fri 8.00am - 8.00pm and Sat 8.00am - 5.00pm

* Stakeholder Pensions Call 08000 282727
Lines open Mon-Fri 8.00am - 8.00pm and Sat 8.00am - 5.00pm

Closed only on Christmas Day/Boxing Day/New Year’s Day
Open all other Bank Holidays 09:00 – 17:00

*Pensions (excluding Stakeholder Pensions)
Lines open Mon-Fri 08:30 – 17:00

Closed all Bank Holiday

Life Insurance

If you took out a plan with Bright Grey or with Royal London through an adviser

Tel: 0345 6094 500
Email: protectionservicing@royallondon.com

Scottish Provident**

If you have a plan with Scottish Provident

Tel: 0345 271 0900
Email: servicing@scotprov.co.uk

** Lines open Mon-Fri 8.30am - 6.00pm

Looking for different companies?

Try our lost policy pages